No, it should only be used on dry hair.

Yes! It works on straight, wavy, curly, and even very curly hair (including 4A–4C).

Most people can achieve a full blowout in 10–20 minutes, depending on hair type.

This is normal static caused by ionic technology. The brush releases negative ions while your body carries a positive charge, which can create a slight static sensation if you touch the metal barrel while it's on.

No — the product is fully tested and safe. This is not an electrical issue; it is normal static.

Because the barrel gets very hot and may also create static. We clearly mention on our website, socials, and packaging to avoid touching it while on and to use the glove provided.

Yes — as you continue using the brush, it usually becomes less noticeable.

Yes, when used correctly with heat protection.

No more than any heated styling tool — always use a heat protectant.

Yes, the product is tested and compliant with required standards.

Yes! The brush is dual voltage (100–240V), so it is fully compatible in Canada and the US. No converter needed.

Yes — it works in the UK. You'll just need a UK plug adapter.

No — since the brush supports 100–240V, a converter is not required. Only a plug adapter may be needed.

The brush is compatible worldwide (Europe, UK, USA, Canada, GCC, and more) thanks to its dual voltage.

Delays may occur due to weather, holidays (like Eid), or high demand.

No — this is a normal and expected result of ionic technology, and it is clearly mentioned on our website and socials.

No, we do not offer refunds. All sales are final.

Exchanges are only accepted within 2 months from the date of purchase if a manufacturing defect is identified and confirmed by our team. Items damaged due to misuse, accidental damage, improper care, or normal wear and tear are not eligible for exchange.

It replaces the styling step — you still need dry hair before use.

No — it's designed to be super easy, even for beginners.